Select Page

Frequently Asked Questions

If you can’t find the answer,
please feel free to contact us

Can I return my purchased item if it has been used?
Returns are accepted within 28 days of delivery but ONLY if the goods are unused, in original condition, in their original packing and complete with all labelling and documentation. You must contact us within 28 days of purchase if you are not 100% satisfied with your product or if it is defective. Shipping charges are NOT refundable.
Can I hire an FFU therapy unit without a therapist's guidance?
The Westville PMFT therapy unit has many different settings, all with differing therapeutic effects. Therefore to ensure your animal is being treated appropriately we need to make sure the machine is on the correct setting as advised by a qualified therapist.
Can Vetkin tape be used on long-haired animals?
Although the tape may well stick to the coat of the animal it will not be having any therapeutic effect on the tissue. Therefore we suggest using it on short-haired animals or clipping the area prior to taping.
Do you offer discount for bulk purchases?
Please contact us directly on to discuss any bulk purchases required.
How can the same piece of equipment be used for rehabilitation and conditioning?
All of the equipment is easily adaptable according to the users and patients’ requirements. For example, a balance pad can be used in order to encourage weight bearing on specific limbs, as would be beneficial in rehabilitation. The same balance pad can be incorporated in to dynamic conditioning exercises of the canine athlete when being used in conjunction with active exercises such as sit to stands or other pieces of equipment. For further advice on exercises, please consult a qualified therapist or trainer.

Get In Touch By Phone Or Email

If you can’t find the answers to your questions on our FAQ page, please do get in touch with us.

We aim to get back to all enquiries as soon as possible.


07805 579595